How long will it take to ship my order?
All orders are handcrafted and typically ship within 5-7 business days. All orders ship USPS First Class (2-5 days) but upgrades are available at checkout.
My package hasn’t arrived, what can I do?
If tracking shows the package was delivered but you never received it, please contact us at firstname.lastname@example.org and contact your local post office for assistance.
WARRANTY, REPAIRS AND EXCHANGES
What is your return policy?
Due to hygienic reasons we are unable to accept returns, please purchase with thought as all sales are final. However, if you receive your package and the items are damaged, or if the product breaks within your warranty window due to craftsmanship or manufacture defect, please contact email@example.com for assistance. Warranty information can be found here.
Is my item covered under your warranty policy?
You can find our Warranty information, here.
I have sensitive ears, can I still wear your products?
Yes! All of our earring posts and earwires are either sterling silver or 14kt gold filled.
What’s the difference between gold filled and gold plated?
Gold fill has been applied to a base metal (usually jeweler’s brass) in a process of heat and pressure. This ensures that the gold coating will not flake, chip, or rub off like gold plating will. It’s also great for those with sensitive skin, as only gold is touching the skin.
Gold plating has a very thin layer of gold applied to a base metal, and over time will lose it’s protective layer – allowing that base metal to come in direct contact with your skin which may then lead to sensitivities. This is why we ensure that all of our gold ear wires are 14KT gold filled, not plated.
GIFT OPTIONS AND CUSTOM ORDERS
Gift wrapping and packaging
All orders are shipped in our Signature Shinnsparkle boxes, which makes all of our products ready for gifting right out of the packaging!
Custom and personalized orders
Need something custom made? Feel free to contact us with your vision! We’d love to help. Just email firstname.lastname@example.org with “Custom Order Request” in the subject line.